The Little School Tales of Disappearance and Survival by Alicia Partnoy Free Essay Example, 1250 words

Partnoy displays various objects in her narration The Little School. " First, she widely explains different events in the Little School. The Little School is used ironically in the narrative. A place called The Little School was a small prison camp where people faced brutal torture and massive killings. The torture room is an important object displayed by the narrator in the narrative. The torture room was a small room in the military camp where prisoners experienced violent torture. The latrine is also revealed in the narrative. In her story, Partnoy reveals how prisoners suffered under guards' accompaniment to the latrine and the mistreatment prisoners experienced under the control of military guards in the latrine. Partnoy s nose is also significant in the story. She explained how she used her nose to smell danger when her eyes were closed. The small matchbox is also discussed by the author of The Little School. " Alicia used a small matchbox to keep her tooth knocked by Iron Gate. Other objects reviewed in the narrative are a toothbrush, one-flower slippers, birthday and rain. Partnoy reveals certain specific episodes during her stay at The Little school. " In one time, she shows how she was blindfolded and the guards leave them from in the room with fellow prisoners. We will write a custom essay sample on The Little School: Tales of Disappearance and Survival by Alicia Partnoy or any topic specifically for you Only $17.96 $11.86/page Partnoy was very cautious and had to let the guards leave the room. It vividly shows the fear that had been instilled into the prisoners. The prisoners are forced to obey their masters, their captors.

The Concept Of Reference Management As Seen The Eyes Of...

In this study, I will be researching and narrowing down three topics, provide a description and the reason why the topics should be worth of doctoral-level study in my degree type. Part two of this study will be to list the keywords used in the research and part three of this study will be to discuss the concept of reference management as seen in the eyes of author Dianne Ridley. Micro finance and economics in rural areas Microfinance also known as microcredit is the provision of financial services to small businesses or groups of entrepreneurs in an effort to eradicate poverty. This is most common to developing or third world countries and is provided to people who don’t qualify for the formal banking system, in other words people without†¦show more content†¦Ignoring the emergence of new markets however small they are is doomed to failure of an economy Emerging market are worth of doctoral-level study because Operational risk management for small enterprises Is a tool used by management to make smart decisions about how to mitigate risks. The goal is to manage risk so that there is minimal impact on the continuity of the business. Operational risk management involves five steps which includes; identifying hazards, assessing the hazards, making risk decisions, implementing controls and supervising watching for change to occur. There are also three levels associated with risk management to include in-depth, deliberate and time critical. Operational Risk Management is worth of doctoral-level study because it is the means through which risks that would negatively affect business operations are identified and informed judgment to mitigate the identified risks are made. Hence it decreases or eliminates operational loss in businesses, decreases exposure to future risks by ensuring that management has good continuity plans and detects illegal actions. It is therefore essential at a doctorial level to have well informed knowledge about operational risk management to better suit in the work environment. Part 2 Using the ProQuest dissertation and theses database, I entered Microfinance, microfinance and economic development, microfinance insights in the search box but the

Descriptive Essay On Pizza - 1066 Words

Back when I was only five years old, pizza was always one of my favorite food in my life. From pizza parties with my classmates or to me at home alone ordering dominos all for myself. The most exciting part about ordering pizza is when it comes knocking on your door at the middle of the night in a cardboard box, waiting to be opened and when you open it, there’s eights beautiful yummy slices waiting for you in there to be demolished. As I grew up, I started to notice that everybody devours there pizza differently. There are some people like me who just eat it normally, then there’s those who fold their pizza. The ones I find the most annoying ones who eat their pizza are the ones who cut their pizza with a knife. I don’t know why I find it†¦show more content†¦I always eat pizza on special occasions like when It’s my birthday or when it’s my friend’s birthday or when I am hungry. Why I say dominos is my favorite then the rest of the other pizza places is because dominos makes its pizza a hand tossed pizza with a Garlic-seasoned crust with a rich, buttery taste to it with every bite. Like the crust feels perfect in your hand when you are holding it. There are other options for the pizza crust like the handmade pan, it’s a Two layer of cheese, toppings to the edge, baked in a pan for a crust that is golden and crispy with a buttery taste to it and there’s the Brooklyn style it’s a hand stretched to be big, thin and perfectly foldable. The one I hate the most from all the other crusts is the crunchy thin crust. The reason I hate it because the pizza is so fragile and skinny and like there no crust in it. Every time I drive near dominos I can smell their pizza cooking in the oven, it smells like crisp baked bread with warm melting mozzarella cheese and sweet rich ripe tomato sauce. The smell takes me way back when I ate my first pizza , when I just came to Cleveland, Ohio from my trip overseas and there was no store open at night where we can find fast food that was good and dominions was the only store that was open at 1 am in the morning so we bought our first box andShow MoreRelatedCrusty Dough Pizza Company Descriptive Statistics Essay1226 Words   |  5 PagesCrusty Dough Pizza Company – Maximizing Monthly Profits Introduction This paper provides a summary of our analysis of the data obtained for 60 Crusty Dough Pizza Company restaurants. We compared 16 pizza store characteristics to monthly profit in order to determine the best indicators of success. The results of this analysis may be used to determine the store services and attributes that have the most bearing on profitably. 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Communication Skills as Career Filters free essay sample

Communication skills a. are not as important as technical skills for career success. b. are not necessary in todays competitive job market. c. are ranked by recruiters at the top of qualities they most desire in job seekers. d. cannot be learned; they are innate. ANS:C Studies confirm that recruiters rank communication skills at the top of qualities they most desire in job seekers. Your ability to communicate will make you marketable and continue to be your ticket to success regardless of the current economic climate. The good news is that effective communication can be learned. PTS:1DIF:EasyREF:p. 2 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion TOP:Communication Skills: Your Ticket to Success 2. Which of the following statements is most accurate? a. Because todays workers are more geographically dispersed, the need for well-written messages has declined. b. Employers rank oral and written communication skills as less valuable than hard skills such as mathematical computation, computer literacy, and troubleshooting. c. Communication skills are critical to your job placement, performance, career advancement, and organizational success. d. Business letters and interoffice memoranda remain the top forms of business correspondence. ANS:C Communication skills are critical to job placement, performance, and career advancement because the need for well-written messages has increased, oral and written communication skills are the top skills demanded by employers, and digital communication has replaced business letters and memos. PTS:1DIF:EasyREF:p. 2-3 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion TOP:Communication Skills: Your Ticket to Success 3. On the job you are more likely to be taken seriously and promoted if you a. look and sound professional. b. frame your degree or certificate and hang it on your office or cubicle wall. c. appear to be busy even when youre not really doing anything. d. attend office parties. ANS:A If you look and sound professional while working, you are more likely to be taken seriously and to be promoted. PTS:1DIF:EasyREF:p. 4 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion TOP:Communication Skills: Your Ticket to Success 4. Which of the following statements is most accurate? a. Workers today communicate less than in previous years. b. Technology has not affected how and why we communicate. c. Businesses today generate a wide range of messages in a variety of media. d. Writing is a skill set used only by managers and corporate executives. ANS:C Because of technology, all workers will write more on the job and use a wider range of communication channels, including letters, memos, and e-mails. PTS:1DIF:EasyREF:p. 2-3 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion | AACSB: Tier 1Information Technology; Tier 2Communication Evolution TOP:Communication Skills: Your Ticket to Success 5. Major trends in todays dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on a. creating an entirely online presence. b. promoting from within. c. restructuring and downsizing. d. business ethics. ANS:D Because of recent publicized business scandals, companies are now eager to regain public trust and to build ethical environments. Many businesses have written ethical mission statements, installed hotlines, and appointed compliance officers to ensure strict adherence to standards and legislation. PTS:1DIF:EasyREF:p. 6-7 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion | AACSB: Tier 1Ethics; Tier 2Global EthicsTOP:Communication Skills: Your Ticket to Success 6. Which of the following statements about todays business environments is most accurate? a. The number of telecommuting employees is expected to decline in the future. b. All companies assign offices for employees. c. Many employees today no longer need an office; they can work anytime and anywhere. d. Workers today spend more time in offices than workers in the past. ANS:C Technology advances allow todays employees to work anytime and anywhere with just a mobile phone and a wireless computer, causing the number of telecommuting employees to increase. PTS:1DIF:EasyREF:p. 7 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion | AACSB: Tier 1Information Technology; Tier 2Communication Evolution TOP:Communication Skills: Your Ticket to Success 7. Which of the following statements is correct? a. Ethics is a priority for many businesses. b. Because of economic concerns, American companies are relying on local markets. c. Most companies encourage workers to work independently. d. Todays businesses are expanding their hierarchies to meet the demands of their workers and their competition. ANS:A After recent scandals, many businesses have a renewed interest in ethics and a dedication to regain public trust. In addition, these companies have expanded to global markets and have reduced layers of management to remain competitive. Companies also expect employees to work in teams more than ever. PTS:1DIF:EasyREF:p. 6-7 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion | AACSB: Tier 1Ethics; Tier 2Global EthicsTOP:Communication Skills: Your Ticket to Success 8. Communication is defined as the transmission of information and meaning from one individual or group to another. The crucial element of this definition is a. transmission. b. information. c. meaning. d. individual. ANS:C Communication is successful only if meaning is exchanged, making meaning the crucial element. You can send information; but if it means nothing to the receiver, true communication has not occurred. PTS:1DIF:EasyREF:p. 7 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Communication; Tier 2Purpose TOP:Communication Skills: Your Ticket to Success 9. Converting ideas into words or gestures to convey meaning is called a. feedback. b. decoding. c. encoding. d. nonverbal communication. ANS:C The second step of the communication process involves encoding, converting ideas into meaningful words or gestures. PTS:1DIF:EasyREF:p. 7 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Understanding the Communication Process 10. The communication process begins when the sender a. determines the appropriate communication channel. b. has an idea. c. encodes an idea into a message. d. plans for feedback. ANS:B The communication process begins when the sender has an idea. PTS:1DIF:EasyREF:p. 7 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Communication; Tier 2Purpose TOP:Understanding the Communication Process 11. Translating the message from its symbol form into meaning involves a. feedback. b. decoding. c. encoding. d. nonverbal communication. ANS:B The fourth step of the communication process involves decoding or translating the message from its symbol form into meaning. This step is often hard to achieve because no two people share the same background. PTS:1DIF:EasyREF:p. 10 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Understanding the Communication Process 12. Which of the following statements about feedback is most accurate? a. Feedback is the verbal response from the receiver. b. Senders should provide as much information as they can to their receivers to show their intellectual capabilities. c. Paraphrasing a speakers message is a waste of time. d. Feedback can include both nonverbal and verbal responses. ANS:D The verbal and nonverbal responses of the receiver create feedback. Although senders should provide only as much information as a receiver can handle, receivers can also improve the communication process by paraphrasing the senders message. PTS:1DIF:EasyREF:p. 10 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Communication; Tier 2Audience TOP:Understanding the Communication Process 13. The medium over which the message is transmitted is the a. context of the message. b. encoding process. c. communication channel. d. decoding process. ANS:C The medium over which the message is transmitted is the channel. Messages may be sent by computer, telephone, letter, or memorandum. They may also be sent by means of a report, announcement, picture, spoken word, fax, or other channel. PTS:1DIF:EasyREF:p. 7 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Communication; Tier 2Syn. /Asyn. Choice TOP:Understanding the Communication Process 14. Communication noise a. includes anything that disrupts the transmission of a message. b. is also called feedback. c. describes only externally produced sounds. d. occurs only during the encoding process. ANS:A Anything that disrupts the transmission of a message in the communication process is called noise. Examples of noise are telephone static, typing or spelling errors in a document, and poor cell phone reception. PTS:1DIF:EasyREF:p. 7 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Understanding the Communication Process 15. Many of us are poor listeners because a. the brain can process information at least three times as fast as people talk. b. we tend to tune out speakers whose ideas run counter to our own. c. we would rather talk than listen. d. All answer choices are correct. ANS:D Many of us are poor listeners because our brains can process information faster than speakers talk, because we tend to tune out speakers whose ideas run counter to our own, and because we would rather talk than listen. PTS:1DIF:EasyREF:p. 11 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Improving Listening Skills 16. According to research, what percentage of our work time is spent listening? a. 50 percent b. 90 percent c. 10 percent d. 25 percent ANS:A Research has revealed that approximately 50 percent of our work time is spent listening. PTS:1DIF:EasyREF:p. 10 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Improving Listening Skills 17. Which of the following statements is most accurate? a. Very few management problems are related to listening. b. The average person remembers nearly three quarters of what he or she hears following a10-minute presentation. c. We misinterpret, misunderstand, or change very little of what we hear. d. Most people are not very good listeners. ANS:D Most of us are not very good listeners because we dont remember even half of what we hear following a short presentation and because we misinterpret, misunderstand, or change nearly 70 to 90 percent of what we hear! Effective listening is also important to businesses because over half of management problems are related to listening. PTS:1DIF:EasyREF:p. 10-11 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Communication; Tier 2AudienceTOP:Improving Listening Skills 18. Approximately how many words per minute do most North Americans speak? a. 375 b. 500 c. 250 d. 125 ANS:D Most North Americans speak about 125 words per minute, but the human brain can process at least three times as many words. Because we can process thoughts faster than speakers can speak, we often become bored and allow our minds to wander, which is barrier to effective listening. PTS:1DIF:EasyREF:p. 11 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Improving Listening Skills 19. Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees? a. Layoff b. Streamlining c. Downsizing d. Rightsizing ANS:A To prevent reactions due to language usage, Peter should probably use layoff to describe his companys need to let go of employees. All other answer choices reflect unfamiliar or unclear words that his audience might not understand. PTS:1DIF:ModerateREF:p. 11 OBJ:Blooms Taxonomy: Application NAT:AACSB: Tier 1Reflective Thinking; Tier 2Consequences, Receiver Reactions | AACSB: Tier 1Communication; Tier 2Rhetorical Considerations, Audience TOP:Improving Listening Skills 20. You can improve your listening skills if you follow tips for active listening, including a. keeping an open mind, establishing a receptive mind-set, and listening between the lines. b. establishing a receptive mind-set, concentrating on appearance and delivery, and sifting information through biases. c. capitalizing on lag time, concentrating on your next comment, and taking as many notes as possible. d. asking questions immediately, focusing on the speakers face, and concentrating on the details presented in the message. ANS:A Active listening includes stopping your talking, controlling surroundings, establishing a receptive mind-set, keeping an open mind, listening between the lines and for main points, capitalizing on lag time, judging ideas and not appearances, holding fire, and taking selective notes. PTS:1DIF:EasyREF:p. 11-12 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Improving Listening Skills 21. Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing? a. Language problem barrier b. Psychological barrier c. Physical barrier d. Nonverbal distraction barrier ANS:B You are experiencing a psychological barrier, which results from having different cultural, ethical, and personal values. Language barriers refer to word choices, physical barriers refer to problems in the setting, and nonverbal barriers refer to body language and other delivery dynamics. PTS:1DIF:ModerateREF:p. 11 OBJ:Blooms Taxonomy: ApplicationNAT:AACSB: Tier 1Communication TOP:Improving Listening Skills 22. A listener who nods her head and maintains eye contact with a speaker is probably a. listening actively to what the speaker is saying. b. not understanding what the speaker is saying. c. faking attention while she listens to music on her MP3 player. d. formulating her response to a point with which she disagrees. ANS:A While it is possible this listener is confused, faking attention, or considering a snappy comeback, the eye contact and head nodding probably indicate she is listening actively to and is interested in the speakers message. PTS:1DIF:ModerateREF:p. 12 OBJ:Blooms Taxonomy: Application NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion TOP:Improving Listening Skills 23. Brian is attending a seminar on workplace efficiency and must make a presentation on this topic when he returns to work. Brian can increase his comprehension by keeping an open mind, listening for main points, taking selective notes, and a. closing his eyes. b. speaking up immediately when he has a question or does not agree with the speaker. c. filling in the lag time by mentally reviewing other tasks he must do that day. d. judging ideas, not appearances. ANS:D Brian will comprehend better, and probably make a better presentation back at work, if he judges ideas and not appearances. If he questions or disagrees with the speaker, he should not immediately speak up, and he should not let his mind wander to other tasks he needs to do. He also needs to maintain eye contact. PTS:1DIF:ModerateREF:p. 11-12 OBJ:Blooms Taxonomy: ApplicationNAT:AACSB: Tier 1Communication TOP:Improving Listening Skills 24. Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening? a. Keeping an open mind b. Establishing a receptive mind-set c. Capitalizing on lag time d. Controlling her surroundings ANS:D Active listeners strive to do all of these, but Amelia is focusing on controlling her surroundings by removing as many competing sounds and distractions as possible. PTS:1DIF:ModerateREF:p. 11 OBJ:Blooms Taxonomy: ApplicationNAT:AACSB: Tier 1Communication TOP:Improving Listening Skills 25. Which of the following statements about nonverbal communication is most accurate? a. Nonverbal communication comprises approximately 10 percent of a message. b. When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate. c. Meanings of nonverbal behaviors are often influenced by ones culture. d. Nonverbal communication applies to only intended messages. ANS:C Nonverbal communication, which includes all unspoken and unwritten messages that are intended or not, is culturally based and may make up more than 90 percent of a message. In addition, nonverbal messages are usually more reliable than verbal messages when the two contradict. PTS:1DIF:EasyREF:p. 12-13 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Communication; Tier 2Purpose TOP:Mastering Nonverbal Communication Skills 26. Which of the following is a form of nonverbal communication? a. Facial expressions, such as frowning or raising the eyebrows b. Eye contact, such as staring or avoiding looking someone in the eye c. Time, such as showing up too late or too early d. All of these choices are forms of nonverbal communication. ANS:D All of the options listed are forms of nonverbal communication. Facial expressions, eye contact, and use of time are just a few examples of the forms of nonverbal communication. PTS:1DIF:EasyREF:p. 13-14 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1CommunicationTOP:Mastering Nonverbal Communication Skills 27. According to Edward T. Hall, in which spatial zone do most people converse with friends and family members? a. Intimate b. Personal c. Social d. Public ANS:A The intimate zone is usually reserved for the communications we have with friends and family. PTS:1DIF:EasyREF:p. 12 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Communication; Tier 2Audience TOP:Mastering Nonverbal Communication Skills 28. According to Edward T. Hall, which spatial zone is the largest? a. Intimate b. Personal c. Social d. Public ANS:D The public zone represents the largest spatial zone and extends approximately 12 feet and beyond. PTS:1DIF:EasyREF:p. 14 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Mastering Nonverbal Communication Skills 29. Which of the following tips should you follow to improve your nonverbal communication skills? a. Focus only on the senders words when you are engaged in conversation. b. Proofread all correspondence you send. c. Avoid individuals from other cultures so that you dont start using nonverbal behaviors displayed in other cultures. d. Avoid asking the speaker questions when his or her nonverbal and verbal messages contradict. ANS:B Improving your nonverbal skills includes proofreading all documents for their appearance, watching a persons facial expressions and body language when he or she is speaking, and probing for more information by asking questions when ambiguity occurs. PTS:1DIF:EasyREF:p. 15 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Communication; Tier 2Rhetorical Considerations | AACSB: Tier 1Reflective Thinking; Tier 2Consequences TOP:Mastering Nonverbal Communication Skills 30. Nonverbal communication includes a. all unwritten and unspoken messages, intended or not. b. only body language and gestures that accompany a spoken message. c. only eye contact and facial expressions that support the meaning of the words. d. only cues that reveal agreement with or contradiction of the verbal message. ANS:A Nonverbal communication is all communication except the actual words (verbal communication). Body language, eye contact, gestures, and facial expressions are only a part of nonverbal communication. PTS:1DIF:EasyREF:p. 12 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Communication; Tier 2Purpose TOP:Mastering Nonverbal Communication Skills 31. Most people think that the best predictor of a speakers true feelings is his or her a. facial expressions. b. posture. c. gestures. d. eyes. ANS:D While all of these types of nonverbal communication may provide some indication of the speakers feelings, most people think that the eyes are the best predictor of a speakers true feelings. PTS:1DIF:EasyREF:p. 13 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Communication TOP:Mastering Nonverbal Communication Skills 32. Suzanne wants to make a good impression during a job interview. What should she do? a. Avoid eye contact with her interviewer to show respect. b. Slump down in her chair to show that shes relaxed. c. Wear professional business attire. d. Ask the interviewer to lunch. ANS:C Suzanne should wear professional business attire. She should also maintain eye contact to signal interest, attentiveness, strength, and credibility. In addition, she should encourage communication and interaction by leaning forward, sitting erect, and looking alert during the interview. PTS:1DIF:ModerateREF:p. 13-15 OBJ:Blooms Taxonomy: Application NAT:AACSB: Tier 1Communication; Tier 2Rhetorical Considerations TOP:Mastering Nonverbal Communication Skills 33. The manager noticed that Stephen slammed his desk drawer right after he said that he was happy to work late. The manager should a. tell Stephen that he should behave more professionally. b. respond to the verbal message only and thank him for working late. c. politely seek additional information by saying, Im not sure that you really want to stay late. Do you have somewhere you need to be? d. fire Stephen for insubordination. ANS:C When you perceive nonverbal cues that contradict verbal meanings, politely probe for more information. You can improve communication and resolve confusion by asking a sincere, polite question. PTS:1DIF:ModerateREF:p. 15 OBJ:Blooms Taxonomy: Application NAT:AACSB: Tier 1Communication; Tier 2Audience TOP:Mastering Nonverbal Communication Skills 34. Every country has a unique culture or common heritage that a. teaches its members how to behave and conditions their reactions. b. results from a common gene pool. c. is created by a structured educational system. d. comes from an orderly system of government and laws. ANS:A Every country has a unique culture or common heritage that teaches its members how to behave and conditions their reactions. This culture or common heritage has nothing to do with a common gene pool, formal education, or laws. PTS:1DIF:EasyREF:p. 16 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives | AACSB: Tier 1Reflective Thinking; Tier 2Conclusion TOP:Understanding How Culture Affects Communication 35. Communicators in ____ cultures (such as those in North America, Scandinavia, and Germany) depend little on the context of a situation to convey their meaning. They tend to be logical, analytical, and action oriented. a. high-context b. civilized c. ancient d. low-context ANS:D Communicators in low-context cultures tend to be logical, analytical, and action-oriented. They depend little on the context of a situation to convey meaning. PTS:1DIF:EasyREF:p. 16 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Diversity; Tier 2Contexts TOP:Understanding How Culture Affects Communication 36. Which of the following countries represents a high-context culture? a. United States b. Germany c. Norway d. Japan ANS:D Japan, along with China and Arab countries, is a high-context culture. PTS:1DIF:EasyREF:p. 16 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Diversity; Tier 2Contexts TOP:Understanding How Culture Affects Communication 37. Which of the following is a common trait of a business communicator from a low-context culture? a. Valuing relationships, harmony, status, and saving face b. Relying on relationships and group decisions c. Keeping business and social relationships separate d. Assuming listeners require little background information ANS:C Communicators from low-context cultures keep business and social relationships separate, assume listeners know little and present information directly, value independence, rely on facts, and value getting down to business and achieving results. PTS:1DIF:EasyREF:p. 16-17 OBJ:Blooms Taxonomy: KnowledgeNAT:AACSB: Tier 1Diversity; Tier 2Contexts TOP:Understanding How Culture Affects Communication 38. North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of a. individualism. b. formality. c. communication style. d. time orientation. ANS:C In business situations North Americans tend to value straightforwardness and are suspicious of evasiveness. These values illustrate communication style. PTS:1DIF:EasyREF:p. 18 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives TOP:Communication Style 39. Which of the following countries would likely view a business contract as a binding document? a. Mexico b. Greece c. Japan d. Germany ANS:D Because members of a low-context culture such as Germany consider words in contracts to be precise, important, and constant, they view contracts differently than will members of high-context cultures like Mexico, Greece, and Japan. PTS:1DIF:EasyREF:p. 18 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Diversity; Tier 2Contexts, Cultural Imperatives TOP:Understanding How Culture Affects Communication 40. Learning about beliefs and practices different from our own and appreciating them means displaying a. tolerance b. individualism. c. stereotyping. d. gender norming. ANS:A Developing intercultural tolerance means practicing empathy, being nonjudgmental, and being patient. To do so, you must first learn about the beliefs and practices different from our own and appreciate them. PTS:1DIF:EasyREF:p. 19 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives TOP:Learning Intercultural Workplace Skills 41. An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is illustrating an example of a. ethnocentrism. b. tolerance. c. stereotyping. d. a cultural norm. ANS:C The belief that all members of a group have the same behavioral pattern is stereotyping and not ethnocentrism, tolerance, or a cultural norm. PTS:1DIF:EasyREF:p. 19 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives TOP:Learning Intercultural Workplace Skills 42. Robert frequently comments that he likes working independently because thats the American way? and the American way is the best way! Roberts belief in the superiority of his own culture is an example of a. stereotyping. b. individualism. c. ethnocentrism. d. communication style. ANS:C Ethnocentrism reveals itself in statements such as The American way is the best way. This type of ethnocentrism may be accompanied by stereotyping, which is an oversimplified behavior pattern applied to entire groups. Neither of these beliefs is likely to help you communicate with other cultures. PTS:1DIF:ModerateREF:p. 19 OBJ:Blooms Taxonomy: Application NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives TOP:Learning Intercultural Workplace Skills 43. Working with people from other cultures will require tolerance. One of the best ways to become more tolerant is by a. practicing empathy. b. increasing your individualism. c. encouraging ethnocentrism. d. knowing your communication style. ANS:A Tolerance requires you to have sympathy for and appreciation of the customs of other cultures. You develop this tolerance through practicing empathy, which helps you to see the world through anothers eyes. If you are more individualistic or ethnocentric, you will probably have less tolerance. PTS:1DIF:EasyREF:p. 19 OBJ:Blooms Taxonomy: Knowledge NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives TOP:Learning Intercultural Workplace Skills 44. While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should a. repeat what she has said in a louder voice. b. graciously accept the blame for not making her meaning clear. c. end the conversation until an interpreter can be found. d. require the Italian businessperson to restate the message in simple words. ANS:B Zoe did well to speak slowly, simply, and clearly with this customer. Now she should graciously accept the blame for not being clear instead of repeating the same words more loudly or asking the other person to restate her message. PTS:1DIF:ModerateREF:p. 20 OBJ:Blooms Taxonomy: Application NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives TOP:Learning Intercultural Workplace Skills 45. When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and a. follow up important messages in writing. b. avoid smiling, which might make you appear to lack seriousness. c. use words that will impress the listener. d. assume that the listener understands if he or she nods and smiles in agreement. ANS:A When exchanging important information with someone for whom English is a second language, you should confirm the results and agreements in writing. PTS:1DIF:ModerateREF:p. 20 OBJ:Blooms Taxonomy: Application NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives | AACSB: Tier 1Communication; Tier 2AudienceTOP:Learning Intercultural Workplace Skills 46. When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include a. slang, such as This product really rocks! b. idioms, such as You can improve your bottom line by using this product. c. acronyms, such as ASAP. d. action-specific verbs, such as e-mail me if you have any questions rather than contact me if you have any questions. ANS:D A multicultural audience is less likely to understand American slang, idioms, or acronyms. The audience is more likely to understand clear writing that uses short sentences, short paragraphs, and action-specific verbs. PTS:1DIF:EasyREF:p. 20-21 OBJ:Blooms Taxonomy: Comprehension NAT:AACSB: Tier 1Reflective Thinking; Tier 2Conclusion | AACSB: Tier 1Diversity; Tier 2Cultural ImperativesTOP:Learning Intercultural Workplace Skills 47. Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract? a. Use the metric system. b. Use American currency figures. c. Write all months as figures rather than as words. d. Avoid using any figures in the contract. ANS:A Max should express number as figures using the metric system. He should also convert dollar figures into local currency and avoid using figures to express months. For clarity, he should instead spell out the month. PTS:1DIF:ModerateREF:p. 21 OBJ:Blooms Taxonomy: Application NAT:AACSB: Tier 1Diversity; Tier 2Cultural Imperatives TOP:Learning Intercultural Workplace Skills 48. Which of the following is a benefit of a diverse work environment? a. Better ability to create the products desired by consumers b. Fewer discrimination lawsuits, fewer union clashes, and less government regulatory action c. Improvement of employee relationships and increased productivity d. All are benefits of a diverse work environment. ANS:D Diverse organizations create products demanded by consumers and experience improved employee relationships and i